Use comments to connect with your community

Once you’ve established your mission statement and gained fans, you’ll want to connect with them in fun, positive ways. Comments are designed as a way to deepen the connection with your audience. This lesson will teach you about the different features available to help you to keep your community positive and safe for you and your fans.

  • Estimated time to complete: 15 Min
  • Level: “I've used comments a few times”
  • Numbers of subs to qualify: No minimum required
  • Date published: November 25, 2019

Heads up: When you set your audience as “made for kids”, we'll restrict certain features to comply with the Children’s Online Privacy Protection Act (COPPA) and other applicable laws. When this happens, comments won’t be available on individual videos or live streams. Find more here.

  1. Check your knowledge

    See what you know about comments
  2. Comments overview

    In this video, we'll show you everything you can do with comments.

  3. Promote quality comments

    Comments are a great place to get direct feedback from your viewers, answer their questions, and overall create a community and conversation around your videos. Here are some specific things you can do to achieve that:

    Heart your favorite comments

    • When you you “heart” a comment, viewers will see your channel icon with a small red heart, and may receive a notification that you loved what they wrote.
    • This is a quick and effective way to build fan loyalty, and to show your appreciation to viewers.

    Pin comments to the top of your feed

      Pinning lets you highlight what comment your fans see first when watching your video. You can either pin your own comment, or a fan comment. Pinning your own comment is a great way to

    • Clarify something from your video.
    • Ask your audience a specific question.
    • Tease a specific moment or easter egg.
    • Pin a fan comment that stood out to you to highlight them.
    • Thank your viewers for watching.

  4. Reply to comments

    Find comments using new filters (Currently only available in Studio desktop)

  5. Handle hurtful or inappropriate comments

    As you probably know, not all comments are positive or appropriate. YouTube recognizes how incredibly important it is for you to keep your community positive and safe, and for you to maintain your own well-being. Because of this, we’ve created tools that can help at the comment level and your channel level.

    Here are actions you can take at the comment level

    Remove the comment and all of its replies.

    • Do this by clicking the three dots next to the comment, and select “Remove”. You can also do this from within YouTube Studio in the “Comments” tab.
  6. Flag the comment to YouTube.
  7. If the comment violates YouTube’s Community Guidelines, it will be removed.
  8. Hide the user.
  9. Doing this blocks a specific user from posting comments on any of your videos
  10. You can block a user from commenting straight from their inappropriate comment or in the “Community” tab in your channel Settings. Users are not alerted when you block them.

  11. Here are actions you can take at the channel level

    Set upload defaults.

    The setting you choose applies to all of your new videos, and you can also select these defaults on an individual video basis in the “Advanced” tab.

  12. If you want to change this setting for older videos you do so through bulk actions in Studio on desktop.

  13. Create a blocked words list.

    Add comment moderators.

    Turn off comments completely.

    If you’re feeling overwhelmed by comments and these tools, you can choose always turn off all comments by selecting “Disable comments” in your Community defaults.